My Order/Account

• How do I change or cancel my order?

  If you would like to change your order after you have placed it then please chat, email or call us as soon as possible and we will do our best to meet your request. However if your products have already been packed it may not always be possible to cancel or change an order; in this case please s...

• How do I update my personal details?

  If you want to change your personal details such as address or telephone number then sign into your account and update your address or telephone number. If you wish to update your email address, please contact us via chat, email or phone and our customer service advisers will be happy to help.

• I entered the wrong address, what should I do?

  If you have entered the incorrect delivery address, or missed any significant details from your delivery address. Please chat, email or call us as soon as possible. Once the item is packed we will not be able to stop this parcel being dispatched.

• My order has arrived damaged, what do I do?

  We are sorry to hear that your order has arrived damaged. We know lots of companies say it, but we really do take a lot of care to ensure that your order reaches you in the condition you expect. Therefore if you contact us we may ask you a few questions on how you believe the damage occurred so ...

• What happens after I've ordered?

  As soon as you have paid for your order you will receive a confirmation email detailing the delivery address and the products you have ordered. If you spot a mistake, please chat, email or call us as soon as possible. Once your beauty essentials have been picked and carefully packed, the order w...